This can be accomplished through Sensical.net's Online Control Panel. Click here to login. Once logged in, select the option to change your password and follow the instructions.

If you've forgotton your password you will need to email support@sensical.net to inform us. This will need to be done from an alternative email account. We will then reset your password and send out your new one.

There are 4 main ways to access your email. You can use any combination of the following methods:

• Use Sensical.net WebMail to easily access your email over the web. See section 2.1.1.
• Use IMAP with an email client such as Microsoft® Outlook® or Outlook Express®. See section 2.1.2.
• Use POP with an email client such as Microsoft® Outlook® or Outlook Express®. See section 2.1.3.
• Use Sensical.net WapMail to access your email via a mobile phone. See section 2.1.4.

Sensical.net WebMail allows you to access your email from any web-browser in the world by simply surfing to www.sensical.net/webmail. This method doesn't require any setup and allows you to access your email at any time and from any place with the minimum of fuss.

You can also use Sensical.net WebMail via a secure, encrypted channel by surfing to https://www.sensical.net/webmail. This makes sure that any potentially eavesdroppers cannot access any of the data, such as your username, password or email, that is transfered between the PC you are using and Sensical.net's servers.

When you have finished using Sensical.net WebMail, you must make sure you log off - especially if you are using WebMail from a public place such as an Internet café.

The IMAP (or IMAPS) protocol is supported by nearly all email clients such as Microsoft® Outlook® and Outlook Express®.

This method is more comprehensive than the POP solution. In this method, your email and all email folders (such as sent mail) are stored remotely on Sensical.net's servers and are synchronised with a local copy on your PC when your check your email. This method allows you to use any PC to view all your email. This method also works very well in combination with Sensical.net WebMail.

Instructions on how to use IMAP are below. Also read the section on email security.

The 1st table shows an overview of the settings that will need to be used so that your chosen email client can access your email via IMAP. The 2nd table shows the specific email settings for Microsoft® Outlook® 2003. Alternatively, click here for step-by-step instructions on settings up IMAP email accounts.

* See Email Security section.

Click here for step-by-step instructions on creating new IMAP email accounts in Microsoft® Outlook® 2003 in Microsoft® Windows® XP.

Click here for step-by-step instructions on creating new and verifying existing IMAP email accounts in Microsoft® Mail version 6 in Microsoft® Windows VistaTM (also applies to Microsoft® Outlook® Express version 6 in Microsoft® Windows® XP).

POP (or more specifically POP3) allows you to simply access your email from practically any email client which will run on your home PC such as Microsoft® Outlook® and Outlook Express®.

In this method, each new email is downloaded and stored on your home PC and removed from Sensical.net's servers. Hence, you should only use this method if you will be accessing your email from only one PC. The use of POP in combination with Sensical.net WebMail will mean that you will only be able to view your new email via Sensical.net WebMail - any email that is retrieved via POP will no longer be visible via Sensical.net WebMail or any other email interface.

Instructions on how to use POP are below. Also read the section on email security.

The 1st table shows an overview of the settings that will need to be used so that your chosen email client can access your email via POP. The 2nd table shows the specific email settings for Microsoft® Outlook® 2003. Alternatively, click here for step-by-step instructions on settings up POP email accounts.

* See Email Security section.

Click here for step-by-step instructions on creating new POP email accounts in Microsoft® Outlook® 2003 in Microsoft® Windows® XP.

Click here for step-by-step instructions on creating new and verifying existing POP email accounts in Microsoft® Mail version 6 in Microsoft® Windows VistaTM (also applies to Microsoft® Outlook® Express version 6 in Microsoft® Windows® XP).

If your mobile phone supports WAP over GPRS, 3G, etc then you should be able to access Sensical.net's WapMail service at http://www.sensical.net/wapmail/. This is a cut-down version of Sensical.net's WebMail which offers most of requisite core functionality.

Sensical.net POP server, mail.sensical.net, can be accessed over a secure (SSL) connection by connecting to port 995 instead of 110.

Sensical.net IMAP server, mail.sensical.net, can be accessed over a secure (SSL) connection by connecting to port 993 instead of 143.

Sensical.net SMTP server, relay.sensical.net, must be accessed over a secure connection (SSL or STARTTLS) and requires authentication. Use port 465 for SSL or port 25 for STARTTLS.

All of Sensical.net's mail servers use highly-trusted, single-root SSL certificates.

Sensical.net uses the industry-leading SpamAssassin email filter to detect spam emails.

To detect spam emails, SpamAssassin uses many rules each with an associated score. Every rule is applied to each incoming email; for every rule that matches, that rule's score is added to the current score for that email. Emails with a score over the Spam Score Threshold are classed as spam and diverted to your spam email folder.

The default Spam Score Threshold is 5.

For any email, you can look at its header, to determine what score SpamAssassin gave it.

See these associated questions:

• I am getting too many spam emails in my Inbox
• Using specific email addresses / Turning off default email delivery
• Some of my real email is in my Spam folder
• Using black, white and grey lists
• How do I change my Spam Score Threshold?

First, read an introduction to how spam is detected here at Sensical.net

If you are getting too much spam in your Inbox, you should:

• Use specific email addresses / turn off default email delivery. By default, email sent to any email address at your domain is delivered to your Sensical.net account. This means that you receive spam email without the spammer knowing your specific email address; instead the spammer just sends spam to any and all likely email addresses at your domain. By configuring specific email addresses that you use, and by disallowing all other email addresses, you can significantly reduce the amount of spam email you receive. Click here for how to use specific email addresses.
  
  
• Use black, white and grey lists. You can use black, white and grey lists to specifically control whether incoming email is deleted, marked as non-spam, or marked as spam respectively based on the sender's email address. You can easily add the senders of spam to your black or grey lists to ensure their email does not arrive in your Inbox. Also you can easily add the senders of legitimate email to your white list to ensure their email is not diverted to your Spam folder. Click here for how to use black, white and grey lists.
  
  
• Decrease your Spam Score Threshold. This should only really be done as a last resort if you are still getting too much spam even after using specific email addresses (see above). The default Spam Score Threshold is 5. You should first try decreasing this to 4. All the time you should be monitoring your Inbox and Spam folders. If you start to get real email in your Spam folder then your Spam Score Threshold is too low. Click here for instructions on how to alter your Spam Score Threshold.

First, read an introduction to how spam is detected here at Sensical.net.

If you use your own domain names, the best way to reduce spam is to use specific email addresses and to turn off default email delivery. Using the Sensical.net Control Panel, you should click on Domains and then edit the email configuration for each of your domains: For each domain you must first configure the specific email addresses that you use, and second you must deactivate default email delivery.

For example, with the mydomain.com domain name we will configure a single specific email address, mark@mydomain.com, and turn off default email delivery:

1. Log in to the Sensical.net Control Panel, then click on the Domains Settings icon, then click the email icon, , for the domain name.

2. Setup an local email rule as per the following picture. In this example, email sent to mark@mydomain.com will be sent to the local s01234 Sensical.net account:

   

3. Then, you must turn off default email delivery by selecting <return to sender> in the Default Delivery section as per the following picture:

   

4. Then, click the Save button.

5. Repeat this example with other domains. If you want to use more than one specific email addresses then add them under step 2.

First, read an introduction to how spam is detected here at Sensical.net.

If you are getting legitimate email in your Spam folder then you should consider the following:

1. Use black, white and grey lists. You can use black, white and grey lists to specifically control whether incoming email is deleted, marked as non-spam, or marked as spam respectively based on the sender's email address. You can easily add the senders of spam to your black or grey lists to ensure their email does not arrive in your Inbox. Also you can easily add the senders of legitimate email to your white list to ensure their email is not diverted to your Spam folder. Click here for how to use black, white and grey lists.
   
   
2. Increase your Spam Score Threshold. The default Spam Score Threshold is 5. You should increase this to 8 and then to 15 if you are still experiencing issues. If you still have email incorrectly identified as spam after increasing your Spam Score Threshold, then you can turn off spam filtering by changing your Spam Score Threshold to 999. Click here for instructions on how to alter your Spam Score Threshold.

First, read an introduction to how spam is detected here at Sensical.net.

You can use black, white and grey lists to specifically control whether incoming email is deleted, marked as non-spam, or marked as spam respectively based on the sender's email address. You can easily add the senders of spam to your black or grey lists to ensure their email does not arrive in your Inbox. Also you can easily add the senders of legitimate email to your white list to ensure their email is not diverted to your Spam folder.

• Black list. Email from senders in your black list will be permanently and irrevocably deleted. Use a grey list in preference to a black list until you are absolutely sure that your list is preforming as you expect.
• Grey list. Email from senders in your grey list will be marked as spam and delivered to your Spam folder overriding the normal spam processing.
• White list. Email from senders in your white list will be marked as non-spam and delivered to your Inbox overriding the normal spam processing.

To add a sender's email address to any list, log in to the Sensical.net Control Panel and click on the Spam Config icon, . Then add each sender's email address in the appropriate box, one sender per line, and click the Save button when you are done. The case of the email address does not matter. The changes should be immediate.

For example, to ensure that email from badsender@cold.ru is always sent to the Spam folder, enter badsender@cold.ru in the grey list. To ensure that all email from <anything>@friends.com is always delivered to the Inbox, enter @friends.com in the white list.

You can also use basic regular expressions, e.g. .* matches any set of characters, [0-9]+ matches 1 or more numbers. Click here for the full syntax.

Lists are applied in the following order: black, grey and white. So if a sender is listed in both the black and the white lists, then the black list will take preference.

First, read an introduction to how spam is detected here at Sensical.net.

The easiest way to change your Spam Score Threshold is too email support@sensical.net and our support staff will change it for you.

You can also change your Spam Score Threshold yourself: Log in to the Sensical.net Control Panel, click on the Spam Config icon, , enter your new Spam Score Threshold in the Custom Score box and click the Save button.

Using FTP (File Transfer Protocol), you will need to upload your web pages to the Sensical.net web servers and put them in the correct folder in your home directory. There are 3 high-level ways to achieve this as follows:

1. The easiest way to use FTP in Microsoft® Windows® is to use Explorer® to connect to ftp://ftp.sensical.net. You will be asked to enter your Sensical.net username and password. You can then "drag and drop" the appropriate files into the correct folders as explained in the table below.
2. You can also use Sensical.net Web FTP which is a web-based client. This client can also be used in a secure mode where all the data between your computer and the Sensical.net web servers is encrypted. Make sure you put your files in the correct folders as explained in the table below.
3. Alternatively it may be easier to download and install a proper FTP client such as FileZilla (see downloads). Please refer to the table below for the FTP settings and folder information. Many such FTP clients can also be used in a secure mode (called FTP over SSL or SFTP) where all the data between your computer and the Sensical.net web servers is encrypted - make sure you connect to ftp.sensical.net on port 22 to use secure FTP - otherwise the settings are as per the table below.

Sensical.net FTP settings and website folder structure is shown in this table:

* Use port 22 for secure FTP (FTP over SSL / SFTP).

You can upload them via FTP to the /<domain>/cgi-bin/ folder (where <domain> is the name of your domain such as fred.com). If this folder does not already exist, then it should be created. Your CGI files can then be referenced from HTML by calling /cgi-bin/<script-name>.

The following CGI scripts are supported on our Linux servers:

• Shell - the first line of your CGI file should be: #!/bin/sh
• Perl - the first line of your file should be: #!/usr/bin/perl

Include SSI directives inside any standard HTML file which must end in a .shtml extension. Take a look at the Apache SSI Manual for assistance.

Each request (or "hit") that your website receives is logged in a file and analysed for your convenience. Viewing the website logs and the analysis of the website logs will give you an indication of who is visiting your website, when they visit, where they visit from, which part of your website they visit and many more useful pieces of information. This information is of general interest however it can also provide input into any potential website changes you might wish to make.

Your website logs are analysed every day to produce a graphical analysis which can be much easier to read and see trends than the raw website logs. This graphical analysis is available to you at the following location:

    www.<domain>/analog

(You will need to substitute <domain> for your own domain name. For instance, if your domain name is antiquedolls.co.uk you would surf to www.antiquedolls.co.uk/analog. For security reasons, so that nobody else other than yourself can access you website analysis, you will be prompted for your Sensical.net username and password.)

Your raw website logs are also available. They are useful for analysis of individual requests or perhaps for input into a different analysis program. They are accessible via FTP (see help on FTP under the how to create web pages section). They are located in the /logs/<domain>/ folder (replace <domain> with your own domain name). The filenames are in the following format:

    access_log.<time-stamp>[.gz]

Each line of each file contains a single successful request. The log files are split up into daily or weekly chunks so that they are of a manageable size. The filename contains a <time-stamp> field which is the Unix timestamp for the end of the period for which the log file contains requests. The higher the value of the timestamp, the more recent the log is. Most log filenames end with .gz indicating that they are compressed so that they take up less disk space. These compressed files can be uncompressed by using WinZip® in Microsoft® Windows® or the gunzip command under Unix.

The log files use the standard Apache combined format. See detailed log file information. In summary each line of the access_log files contains:

    %hst %idt %usr %dat %req %stt %siz %ref %agt

Where:

    %hst   Remote host name (or IP address)
    %idt   Remote login name (from ident, or - if not available)
    %usr   Remote username (or - if not applicable)
    %dat   Date & time
    %req   Request
    %stt   Status
    %siz   Size
    %ref   Referrer (where the client came from, or - if not available)
    %agt   User agent (what web browser the client was using, or - if not available)

Yes! As detailed in our Service Level Agreement (SLA), all Sensical.net's data is backed up on a daily basis. Backups are kept daily for each of the last 30 days, monthly for the last 12 months, and annually for ever.

Should you accidentally lose any files you can request them to be restored by emailing support@sensical.net. Please do not make a habit of relying on this service though!

This question is relevant to customers that have signed-up to Sensical.net using a credit or debit card. Sensical.net uses a 3rd-party merchant, Worldpay, to safely and securely collect payments from customers. Worldpay are a world-leading internet payment merchant and have been managing online payments securely for many years.

1. Determine your personal Worldpay username & password.
   
   When you signed up to Sensical.net you will have received an email from Worldpay entitled Worldpay Futurepay Confirmation. This email confirms that a Worldpay payment agreement has been setup and it contains a separate username and password that is personal to you to allow you to manage your Worldpay payment agreement. If you cannot locate this username & password, then just send an email to support@sensical.net asking to be sent a new Worldpay password. You will receive a replacement password in a new email entitled Worldpay Login Details. This email will be sent to the email address supplied when you originally signed-up to Sensical.net; so if this email address is no longer valid or you don't know what that email address is, then please mention this in the email to us.
   
   
2. Sign in. Visit the Worldpay Shopper Pages. Enter your login details (see step 1) and click login.
   
   
3. Change card details. Click Change Details under the Customer FuturePay Agreeements section at the bottom of new window. Click Change Card towards the bottom of the window. Enter new card details and click Submit. You should receive a message saying card details have been updated.
   
   
4. Log out of Worldpay. Click Home at the bottom of the window, then click End Worldpay Session at the top of the window.

Email support@sensical.net. Our support staff will endeavour to help you.