This FAQ (Frequently Asked Questions) contains questions and answers for potential Sensical.net customers. If you are already a Sensical.net customer then you may find the answer to your question in the Support FAQ.
Questions
| 1. | How do I use my existing domain name with Sensical.net? |
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| 1.1. | Full Domain Transfer |
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| 1.2. | Nameserver Update |
| 1.3. | DNS Pointing |
| 2. | Will my data be backed up? |
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| 3. | What level of support service can I expect? |
Questions and Answers
| 1. | How do I use my existing domain name with Sensical.net?to top |
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If you already own a domain name and wish to use with your Sensical.net account you have 3 options which are listed below in order of preference. If you are not sure which options are open to you then contact Sensical.net with the details and you will be advised. Please note that at all times under all options, you will remain the legal owner of the domain name.
| 1.1. | Full Domain Transferto top |
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This is the most comprehensive transfer available. Transfering your domain to Sensical.net identifies us as the controlling ISP for that particular domain which gives you full control over the domain and allows you to make any adjustments to the domain that you may wish. It also identifies Sensical.net as the billing contact for the domain which ensures that we will receive notifications from the central registrar when the domain is approaching its expiry date. We can then in turn notify you, which gives you ample opportunity to renew the name, should you wish.
Read the domain transfer checklist & process.
| 1.2. | Nameserver Updateto top |
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Update your domain to use Sensical.net's nameserver. Your domain registrar will not change.
You will need to make the following changes to the "Nameserver Configuration" for your domain. This can be normally be done on the domain registrar's web site using the control-panel for your domain. Otherwise it can be done by contacting the domain registrar's support department.
Primary Nameserver: ns1.sensical.net 46.30.9.151
Secondary Nameserver: ns2.sensical.net 80.249.109.40
Tertiary Nameserver: ns3.sensical.net 84.45.97.35
| 1.3. | DNS Pointingto top |
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Change the DNS record for your domain name so that it "points" to Sensical.net's servers. Your domain registrar will not change.
You will need to make the following changes to the DNS Zone Configuration for your domain (substitute mydomain.com with your actual domain name). This can be normally be done on the domain registrar's web site using the control panel for your domain. Otherwise it can be done by contacting the domain registrar's support department. Your domain registrar may charge you for this service.
If you wish to have a website on your domain then you need to set the following "CNAME" zone record:
www.mydomain.com. IN CNAME web.sensical.net.
If you wish to have email with your domain then you also need to set the following "MX" zone records:
mydomain.com. IN MX 0 mx1.sensical.net.
mydomain.com. IN MX 5 mx2.sensical.net.
| 2. | Will my data be backed up?to top |
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Yes! As detailed in our Service Level Agreement (SLA), all Sensical.net's data is backed up on a daily basis.
| 3. | What level of support service can I expect?to top |
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Providing great support to our customers is one of the three core Sensical.net Company Values. As a Sensical.net customer you will have access to a dedicated email support system which means that you can be in touch with an experienced technical professional 24 hours a day and 365 days a year. Please read the Sensical.net Company Values to understand how passionate we are about support. Also, please see more details in our Service Level Agreement (SLA).
