This page details Sensical.net's intentions to its customers. This page constitutes neither an agreement between Sensical.net and its customers nor a service and/or support guarantee. Instead, please refer to the formal terms and conditions of service.
Contents
Service Intentions
Uptimeto top
Sensical.net endeavours to offer service 100% of the time. If Sensical.net forsees any period where any aspect of service will not be available, then this information will be made available in advance to customers via the website. The usual place for these annoucements is the Sensical.net forum.
Backupto top
All Sensical.net's data is backed up on a daily basis between 00:00 GMT and 07:00 GMT. Backups are kept daily for each of the last 30 days, and monthly for the last 12 months, and annually for ever. Backups are stored off-site in two separate locations.
Upon request by a customer, Sensical.net will restore any files that belonged to that customer if it is within Sensical.net's power to do so. We will endeavour to perform this process within 24 hours. Customers should not rely on Sensical.net's backup provision and should take all reasonable care to safeguard their data.
Support Serviceto top
Sensical.net's support mechanism is based around email. Sensical.net's support teams can be contacted by emailing support@sensical.net. Support teams are in operation 24 hours per day and 365 days per year and will endeavour to respond to and potentially carry out any work related to support calls as quickly as possible.
If Sensical.net forsees any period where any aspect of this support service will not be available, then this information will be made available in advance to customers via the website. The usual place for these annoucements is the Sensical.net forum.
